At Jeevan Income India Pvt. Ltd., we strive to ensure your shopping experience with our high-quality healthcare, skincare, personal care, food, and home care products is seamless and satisfactory. Our Cancellation and Refund Policy is designed to provide clarity and fairness when you need to cancel an order or request a refund. Below are the details for shopping at https://jeevanincome.com/.

1. Cancellation Policy

We understand that plans may change. You may cancel your order under the following conditions to ensure a hassle-free experience.

1.1 Eligibility for Cancellation

• Orders can be cancelled within 24 hours of placement, provided they have not yet been processed or shipped.
• Once an order is in the processing stage (e.g., being packed or dispatched), cancellation may not be possible. Please contact us immediately to check eligibility.
• Non-cancellable items include personalized products, perishable food items (e.g., juices), and hygiene products (e.g., opened skincare).

1.2 Cancellation Process

1. Log in to your account at https://jeevanincome.com/ and submit a cancellation request via the order dashboard.
2. Alternatively, email us at info@jeevanincome.com with your order number and cancellation request.
3. Our team will review and confirm cancellation within 24-48 hours.
4. If approved, a full refund will be processed to your original payment method (see Refund Policy below).

1.3 Contact Us

For cancellation assistance: info@jeevanincome.com | Phone: +91 9695236315

2. Refund Policy

We aim to process refunds promptly for eligible cancellations or returns, ensuring your satisfaction with every purchase.

2.1 Eligibility for Refunds

• Cancellations within 24 hours of order placement (before processing).
• Approved returns for defective, damaged, or incorrect items as per our Return Policy.
• Non-delivery of orders (verified with tracking information).

2.2 Refund Process

1. Submit a refund request via your account at https://jeevanincome.com/ or email info@jeevanincome.com with your order details.
2. Our team will review and approve the request within 24-48 hours.
3. Refunds will be issued to the original payment method within 5-7 business days (3-5 days for UPI/wallets).
4. Partial refunds may apply for partial returns or if discounts were applied.

2.3 Non-Refundable Cases

• Orders cancelled after 24 hours or once shipped (unless eligible for return).
• Digital products, customized items, or orders beyond the 7-day return period.
• Original shipping fees, unless the refund is due to our error (e.g., wrong or defective item).

2.4 Contact Us

For refund support: info@jeevanincome.com | Phone: +91-9695236315

3. Additional Information

Our Cancellation and Refund Policy works in conjunction with our Return Policy and Delivery Policy, which provide further details on returning items and shipping processes. For a comprehensive understanding, please review all policies on our website.

We reserve the right to update this policy as needed. Changes will be posted here with the effective date, and significant updates will be communicated via email or site notification. Last updated: September 12, 2025.

4. Contact Us

If you have questions or need assistance with cancellations or refunds, please reach out to us:

Email: info@jeevanincome.com

Phone: +91-9695236315

Address: Jeevan Income India Pvt. Ltd., Divya Nagar, Singhariya, Awas Vikas Colony, Gorakhpur, Uttar Pradesh 273010, India